Case Analyst II – Child Support Division 
         

Location:  601 Northwest 1^st Court
                      Miami, Florida 33136

Position Overview

The Child Support Program METS (Multi-functional Establishment Team) is hiring to fill our training class beginning February 16, 2026.  These positions are responsible for analyzing high-volume computer-generated tasks expeditiously; determining what action is needed to properly process tasks/alerts in order establish a child support case; and transmit that case to the appropriate department for processing. In some situations, this position will require some public contact over the phone or face to face.  In the course of time, these positions may transition to a public contact unit and/or may require working in our South Dade or Caleb satellite offices.  The work shifts for these positions will be between 8:00 a.m. and 5:00 p.m.

The Job Responsibilities are:

• Conducting research, reviewing, analyzing, and evaluating information
• Providing excellent customer service to internal and external partners as well as customers, via telephone or email
• Navigating office databases
• Understanding of basic office applications, including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Performing other related duties as assigned

The Minimum Requirements are:

• Associate Degree and one (1) year of higher-level customer service experience, OR
• Three (3) years equivalent combination of education and higher-level customer service experience

The Preferred Qualifications and Skills are: 

• Bilingual English/Spanish or English/Creole

 Specific Skills and Characteristics: 

The Successful Candidate must be able to: 

• Possess and demonstrate significant knowledge of computer programs
• Possess and demonstrate verbal and written communication skills
• Possess and demonstrate excellent organizational skills
• Effectively handle stressful situations with a degree of excellence and timeliness
• Effectively work with all levels of staff
• Be detailed-oriented and able to multi-task
• Work effectively under pressure and meet stringent time constraints
• Be a self- starter and work independently
• Be adaptable to change
• Be personable and positive, demonstrating compassion and providing excellent customer service to all levels of staff and the public

Starting Annual Salary:  $46,529.04

To apply for this position, please complete and submit an application, and updated resume to: [email protected]., with the Subject: Case Analyst II – METS
Applications can be downloaded from our website at:  www.miamisao.com.

The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice.   All information provided by applicants is subject to verification and background investigation.  

 External Candidates will be considered
       Equal Employment Opportunity/Affirmative Action Employer