Category: Staff

Special Victim Advocate II – Human Trafficking Unit

 TITLE: Special Victim Advocate II – Human Trafficking Unit

Position Overview: This Special Victim Advocate II will be providing comprehensive case management services to victims of Human Trafficking and working closely with them from the investigation stage throughout the final disposition of the case including being involved in nearly every aspect of the victims’ lives. This position is exempt from the Fair Labor Standards Act (FLSA). The work schedule for this position is: 8:00 a.m. to 4:30 p.m., or 8:30 a.m. to 5:00 p.m.

The Job Responsibilities are:
• Providing direct victim-centered and confidential emergency support to victims from the arrest to the final disposition of the case
• On-call rotation to answer the SAO Human Trafficking Task Force 24/7 Hotline
• Conducting needs assessments
• Establishing individualized case management plans
• Ensuring that victims receive referrals to and information on community assistance services and receive crisis intervention counseling and on-going counseling
• Providing information on victim’s rights and options and information on legal services to victims
• Attending/accompanying victims as necessary to any criminal, civil proceedings
• Traveling with law enforcement personnel to the scene to conduct safety assessments, assist with crimes compensation, and assessing the immediate needs of the victims
• Working closely with the Victim/Witness Counselor and Paralegal staff in the unit and providing backup coverage as needed
• Performing other related duties as assigned

The Minimum requirements are:
• Bachelor’s Degree and two (2) years’ experience working directly with victims of domestic violence, sexual assault and/or commercial sexual exploitation, in a Paralegal, Victim & Witness Specialist, or Victim Advocate position or,
• Associate Degree and four (4) years’ experience working directly with victims of domestic violence, sexual assault and/or commercial sexual exploitation, in a Paralegal, Victim & Witness Specialist, or Victim Advocate position or,
• Six (6) years combination of education and experience working directly with victims of domestic violence, sexual assault and/or commercial sexual exploitation, in a Paralegal, Victim & Witness Specialist, or Victim Advocate position.
• Must possess a valid and current Florida Drivers’ License and have a very good driving record

Preferred Qualification and Skills are:
• Fluency in English and Spanish

Specific Skills and Characteristics:
The Successful Candidate must:
• Possess and demonstrate an ability to handle sensitive and confidential information with the highest degree of professional responsibility
• Be a detail-oriented individual with proven aptitude using databases and an ability to work independently
• Possess and demonstrate excellent problem-solving abilities
• Possess and demonstrate exceptional writing skills
• Possess and demonstrate excellent verbal communication skills
• Possess and demonstrate significant knowledge of computer programs
• Work effectively under pressure and be adaptable to change
• Be able flexible with their work schedule and be able to work an on-call shift, work evenings, weekends and/or holidays
• Use their own vehicle in times where a State vehicle is not available, and the Candidate will be compensated for mileage at $.445 cents per mile

Starting Annual Salary: $40,437.12 To apply for this position, please complete and submit an application, and updated resume to: SAOJobs@MiamiSAO.com., with the Subject: VW Specialist II. Applications can be downloaded from our website at: www.miamisao.com.

The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice. All information provided by applicants is subject to verification and background investigation. False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position.

Internal and External Candidates will be considered
Equal Employment Opportunity/Affirmative Action Employer

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Crime Intelligence Analyst I – Human Trafficking

Title: Crime Intelligence Analyst I – Human Trafficking

Position Overview The Crime Intelligence Analyst I in the Human Trafficking Unit deals with graphic details of horrific incidents and exposure to profane language. This position will work directly with the SAO Human Trafficking Investigators and Detectives to develop intelligence and leads on Human Trafficking and RICO (Racketeer Influenced and Corrupt Organization Act) investigations, pre-arrest, as well as working closely with crime analysts from State and Federal Agencies and Task Forces that investigate human trafficking crimes throughout the nation. The schedule for this position is 8:30 a.m. to 5:00 p.m. but flexibility of the work schedule is required to include late evenings and weekends if involved in a time-sensitive project. This position is exempt from the Fair Labor Standards Act (FLSA).

The Job Responsibilities are:
• Conducting comprehensive analysis of digital evidence, including cell site orders, trap and trace, financial records, and social media website data
• Creating, maintaining, and updating a database of criminal activity based on various points of information
• Using computer programs and statistical data to identify and map criminal activity, preparing criminal reports to support policing activities and identify links between suspects, vehicles, MO (Modus Operandi), and determine their connection to particular crimes cases
• Locating times and areas where a particular crime or a range of criminal activity is occurring
• Preparing specific crime analysis reports when crime patterns, crime series, and crime trends are identified, and disseminate reports to appropriate users
• Creating crime/suspect correlation analyses to provide suspect leads to investigators and link analyses to known or suspected offenders or to open unresolved crime cases
• Managing and preparing HIDTA (High Intensity Drug Trafficking Areas) database reports
• Reviewing, categorizing, and coding crime reports in the HIDTA (High Intensity Drug Trafficking Areas) database, additional reports, and investigative reports to compare MO (Modus Operandi) and suspect information
• Participating in meetings with investigators, assistant state attorneys and administrators to identify the types of crime and intelligence products and services that would assist in the enhancement of crime suppression and criminal apprehension efforts
• Developing and implementing procedures to prevent loss of information
• Responding to after-hours calls as required
• Performing other related duties as assigned

The Minimum Requirements are:
• Bachelor’s Degree and two (2) years’ of experience in related work
• Associate Degree and five (5) years’ experience in related work
• Seven (7) years equivalent combination of education and related work experience

The Preferred Qualifications and Skills are:
• Having an excellent grasp of working knowledge pertaining to the Countering Crime and GIS & Data Analytics programs
• Being Florida-Certified Law Enforcement Analyst

Specific Skills and Characteristics
The Successful Candidate must be able to:
• Possess and demonstrate a strong working knowledge of gathering data, verifying, and analyzing
• Possess and demonstrate the ability to work well and communicate effectively with law enforcement, the general public and all levels of staff
• Possess and demonstrate excellent organizational and interpersonal skills
• Maintain confidentiality of sensitive information and data
• Work effectively under pressure and with time constraints
• Be detailed oriented
• Be adaptable to change

Starting Annual Salary: $40,437.12 

To apply for this position, please complete and submit an application, and updated resume to: SAOJobs@MiamiSAO.com., with the Subject: VW Specialist II. Applications can be downloaded from our website at: www.miamisao.com.

The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice. All information provided by applicants is subject to verification and background investigation. False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position

Internal and External Candidates will be considered
Equal Employment Opportunity/Affirmative Action Employer

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Paralegal Specialist III – M.O.V.E.S. Program

Title: Paralegal Specialist III – M.O.V.E.S. Program

Location:  Working Off-Site and
                   Lawson E. Thomas
                   Courthouse Center
                   175 N.W. 1st Avenue
                   Miami, FL 33128

Position Overview The Paralegal III in the Mobile Operations Victim Emergency Services (M.O.V.E.S.) Program works off-site and is responsible for conducting pre-file conferences of victims, witnesses and police officers on Misdemeanor and Felony domestic violence cases and assessing the needs of the victim. These statements are taken after normal business hours, weekends and holidays at police departments, victims’ homes or hospitals. Candidates will be responding to the City of Miami, City of Hialeah, City of Hialeah Gardens, City of Miami Springs, Town of Medley and Village of Virginia Gardens. The work schedule for this position is: Working an on-call shift from 5:00 p.m. to 5:00 a.m. (Monday through Friday) and 24 hours on weekends and holidays and must work during regular business hours (8:00 a.m. to 4:30 p.m.) at least one week out of each month at the Courthouse Center, Misdemeanor Domestic Violence Unit.

The Job Responsibilities are:
• Taking sworn statements of victims, witnesses and police officers
• Taking photographs of victims’ injuries
• Assessing victims’ needs and providing information regarding their rights as a victim of crime and Crimes Compensation
• Completing a Victim Assessment form in Hydra
• Coordinating emergency shelter for the victim
• Conducting roll calls at various police departments to inform police officers about the program
• Performing other related duties as assigned

The Minimum Requirements are:

• Bachelor’s Degree and two (2) years’ experience as a Paralegal, Victim Witness Specialist, Case Analyst, Legal Assistant (Trial Coordinator), or
• Associate Degree and four (4) years’ experience as a Paralegal, Victim Witness Specialist, Case Analyst, Legal Assistant (Trial Coordinator), or
• Successful completion of a two (2) year paralegal program and four (4) years’ experience as a Paralegal, Victim Witness Specialist, Case Analyst, Assistant (Trial Coordinator), or
• Six (6) years of equivalent combination of education and work experience as a Paralegal, Victim Witness Specialist, Case Analyst, Legal Assistant (Trial Coordinator)
• Must possess a valid and current Florida Drivers’ License and have a very good driving record
• Must reside within 20 miles of the designated areas

The Preferred Qualifications and Skills are:

• Prior work experience with victims of crime

Specific Skills and Characteristics:

The Successful Candidate must be able to:
• Possess and demonstrate fluency in English and Spanish
• Comply with the SAO Driving Policy
• Use their personal vehicle and will be compensated at .445 cents per mile
• Possess and demonstrate excellent problem-solving abilities
• Possess and demonstrate excellent organizational skills
• Work effectively under pressure and with stringent deadlines
• Be flexible with their work schedule
• Be a self-starter
• Work independently
• Be adaptable to change
• Be detailed-orientated

Starting Annual Salary: $35,568.00 To apply for this position, please complete and submit an application, and updated resume to: SAOJobs@MiamiSAO.com. Applications can be downloaded from our website at: www.miamisao.com.
The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice. All information provided by applicants is subject to verification and background investigation. False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position.

Internal and External Candidates will be considered
Equal Employment Opportunity/Affirmative Action Employer

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Victim Witness Specialist II – County Court (County Payroll)

Title: Victim Witness Specialist II – County Court (County Payroll)

Location: Civic Park Plaza
                   1469 N.W. 13 Terrace
                   Miami, FL 33125

Position Overview The Victim Witness Specialist II provides secretarial and caseload support for three (3) to four (4) Assistant State Attorneys, helping to prepare availabilities and contacting victims and witnesses for trial hearings. The work schedule for this position is 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m. (depending on assigned division).

The Job Responsibilities are:
• Preparing weekly availability lists for Standby trials
• Generating subpoenas for upcoming mandatory trial hearings
• Verifying addresses and contact information and retrieving valid email addresses
• Preparing witness locates
• Coordinating transportation of victims and witnesses for pre-file conferences and trial hearings
• Assessing victims’ needs and making appropriate referrals to community resources for victims’ assistance
• Updating addresses and contact information in TIS or Hydra
• Explaining the restitution process to victims and the necessary documents needed
• Requesting eligible cases be set for restitution hearing
• Assisting the Assistant State Attorneys when preparing for trial
• Handling numerous incoming and outgoing telephone calls from defense attorneys, police agencies, victim/witnesses and other outside agencies
• Providing back-up support to other Victim Witness Specialists
• Performing other related duties as assigned

The Minimum requirements are:
• Bachelor’s Degree or,
• Associate Degree and one (1) year experience with work in the area of criminal justice, social science, counseling, public contact/customer service or,
• An equivalent combination of training and experience
• Successful completion of the Skills Test

The Preferred Qualifications and Skills are:
• Being fluent in English and Spanish

Specific Skills and Characteristics
The Successful Candidate must be able to:
• Possess and demonstrate excellent oral and written communication skills
• Possess and demonstrate excellent organizational and interpersonal skills
• Possess and demonstrate being detailed oriented
• Work effectively under pressure and meet stringent time constraints
• Work effectively with all levels of staff and the public
• Possess and demonstrate significant knowledge of computer programs
• Possess and demonstrate the ability to work independently
• Handle a large volume of calls

County Annual Salary: $27,040.08 To apply for this position, please complete and submit an application, and updated resume to: SAOJobs@MiamiSAO.com. with the Subject: VW Specialist II. Applications can be downloaded from our website at: www.miamisao.com.

The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to
withdraw the announcement without prior written or other notice. All information provided by
applicants is subject to verification and background investigation. False statements or omission of
information on any application materials may be grounds for non-selection, withdrawal of an offer of
employment, or dismissal after being employed. Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position.

External Candidates will be considered
Equal Employment Opportunity/Affirmative Action Employer

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Legal Assistant II – Felony Division

Title: Legal Assistant II – Felony Divisions
           (Formerly Known as Legal Secretary I)              

Location: E.R. Graham Building
                  1350 N.W. 12 Avenue
                  Miami, FL 33136

 

Position Overview: 

The Legal Assistant II in the Felony Divisions provides secretarial and caseload support for three (3) to four (4) Assistant State Attorneys.  The work schedule for this position is 7:30 a.m. to 4:00 p.m., or 8:00 a.m. to 4:30 p.m. (depending on assigned division and Judge court room hours).  During initial training period the work schedule is 8:30 a.m. to 5:00 p.m. 

The Job Responsibilities are: 

  • Preparing daily court, supplemental and alias capias calendars
  • Locating Felony Cases for court daily
  • Processing court calendar returns and organizing files back properly
  • Preparing subpoenas, motions and orders
  • Ordering photos, body worn cam videos, police reports and other supporting documentation from additional agencies
  • Distributing and organizing incoming/outgoing mail
  • Completing requests for Assistant State Attorneys
  • Maintaining Database
  • Performing extensive phone work and having contact with the public and law enforcement personnel
  • Performing other related duties as assigned

The Minimum Requirements are: 

  • High School Diploma or its equivalent
  • Two (2) years clerical experience

The Preferred Qualifications and Skills are: 

  • Being fluent in English and Spanish

Specific Skills and Characteristics 

The Successful Candidate must be able to: 

  • Lift boxes weighing 25 pounds
  • Possess and demonstrate significant knowledge of computer programs
  • Possess and demonstrate very good verbal communication skills
  • Possess and demonstrate excellent organizational skills
  • Work effectively under pressure and with all levels of staff and outside agencies
  • Work effectively under stringent deadlines
  • Possess and demonstrate the ability to multitask
  • Be detailed-oriented
  • Be adaptable to change
  • Be computer literate
  • Work in a group/team environment

Starting Annual Salary:  $27,040.08 

To apply for this position, please complete and submit an application, and updated resume to: SAOJobs@MiamiSAO.com with the Subject: LEGAL ASSISTANT II – FELONY.  Applications can be downloaded from our website at:  www.miamisao.com.

 

The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice.  All information provided by applicants is subject to verification and background investigation.  False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. 

Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position

 

Internal and External Candidates will be considered
Equal Employment Opportunity/Affirmative Action Employer

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Paralegal Specialist III – Human Trafficking

TITLE:  PARALEGAL SPECIALIST III – Human Trafficking Unit

Position Overview:

This Paralegal Specialist assists the Human Trafficking Task Force, Prosecutors and Law Enforcement Agencies with comprehensive analysis of digital evidence associated with pre-arrest and post-arrest matters. This position performs highly complex, independent and confidential work while working closely with the Miami-Dade Police Department Digital Forensic Lab, the Department of Children and Families, and other agencies. The work schedule is 8:30 a.m. to 5:00 p.m.

The Job Responsibilities are:

  • Creating intelligence packages through open-source research and closed source research, on all DCF inquiries and Hotline leads, within 24 hours of receiving the lead/information
  • Creating and maintaining templates to assist with LEO record keeping and case management
  • Assisting with legal process including digital evidence subpoenas and warrants, cell site orders, trap and trace warrants, and preservation letters
  • Analysis of digital evidence and conducting legal research
  • Examining legal instruments or other documents to insure completeness of information and conformance to pertinent laws, rules, regulations, precedents or requirements
  • Maintaining, updating, Human Trafficking database spreadsheets and statistical figures, which track case information, victim information, defendant information, social media trends, referrals, assists to other agencies, and other Human Trafficking and Human Trafficking related duties the unit undertakes
  • Helping Law Enforcement Officers (LEOs) with identifying unknown subjects based on leads, public information, classified database searches, intelligence sharing, etc.
  • Learning and keeping up with the latest social media trends, websites, applications, and other technologies that are used to facilitate human trafficking
  • Assisting in case preparation for trials or other hearings
  • Preparing financial records and social media website subpoenas
  • Creating and managing a data scheme for the Human Trafficking Unit
  • Obtaining jail calls, listening to them and developing leads based on the contents of the calls as well as the numbers being called
  • Working closely with the Forensic Interviewer and Victim Specialist in the Unit, and providing back-up coverage to the additional Paralegal in the unit
  • Performing other related duties as assigned

 The Minimum Requirements are:

  • Bachelor’s Degree and two (2) years’ experience working as a Paralegal, Victim Witness Specialist, Case Analyst, Legal Assistant (Trial Coordinator), or
  • Associate Degree and four (4) years’ experience working as a Paralegal, Victim Witness Specialist,
    Case Analyst, Legal Assistant (Trial Coordinator), or
  • Successful completion of a two (2) year paralegal program and four (4) years’ experience as a Paralegal, Victim Witness Specialist, Case Analyst, Legal Assistant (Trial Coordinator), or
  • Six (6) years of equivalent combination of education and work experience working as a Paralegal, Victim Witness Specialist, Case Analyst, Legal Assistant (Trial Coordinator)

The Preferred Qualification and Skills are:

  • Working knowledge and experience with cell site orders, Digital Evidence warrants and subpoenas

Specific Skills and Characteristics: 

The Successful Candidate must be able to:

  • Handle sensitive and confidential information with the highest degree of professional responsibility
  • Possess and demonstrate significant knowledge of computer programs
  • Possess and demonstrate a high level of motivation
  • Be adaptable to change
  • Be detail-oriented
  • Be capable of working effectively under pressure
  • Work independently with minimal supervision
  • Be flexible with work schedule and able to work additional hours when required

Starting Annual Salary:  $35,568.00

To apply for this position, please complete and submit an application, and updated resume to: SAOJobs@MiamiSAO.com, with the Subject: Paralegal Specialist III – Human Trafficking.  Applications can be downloaded from our website at:  www.miamisao.com.

The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice.  All information provided by applicants is subject to verification and background investigation.  False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. 

Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position.

Internal and External Candidates will be considered
Equal Employment Opportunity/Affirmative Action Employer

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Clerical Specialist III – Human Trafficking

Title: Clerical Specialist III – Human Trafficking 

Position Overview

The Clerical Specialist III in the Human Trafficking Unit requires operating video equipment that is used to record all interviews and depositions within the unit. This position is also responsible for meeting and greeting all visitors in the Unit and serving as the first point of contact. The schedule for this position is 8:30 a.m. to 5:00 p.m., but flexibility of the work schedule is required.

The Job Responsibilities are:

  • Securing, labeling reproducing and cataloging video recordings as needed for evidentiary purposes
  • Utilizing the Application Development System (ADS) program to input data on new cases coming into the unit
  • Sustaining a filing system, compiling statistical data for the unit and maintaining a calendar of weekly appointments
  • Assisting with coordination of scheduled appointments such as defense deposition room reservation requests via our website, as well as working with outside agencies to schedule forensic interviews
  • Ensuring that all visitors are properly screened and providing proper announcement of visitors and/or clients
  • Acquiring and verifying proper identification prior to providing building access
  • Conducting detailed research in various databases to locate case information to determine the appropriate location for visitors who arrive without case and/or appointment information
  • Conducting extensive phone contact with the public
  • Providing community resources information when applicable
  • Attending court when needed as custodian of the records for the recordings
  • Working closely with the Legal Assistants in the Unit and providing telephone coverage and assistance with the mail run
  • Performing other related duties as assigned

The Minimum Requirements are:

  • Two (2) years clerical experience
  • Having received an overall “exceeds standard” or “outstanding” rating on the last performance evaluation
  • Having successfully completed probationary/review period in order to apply

The Preferred Qualifications and Skills are:

  • Having experience operating video equipment
  • Having excellent attendance and having been in current position for at least one year
  • Being Fluent in English and Spanish

Specific Skills and Characteristics:
The Successful Candidate must be able to:

  • Possess and demonstrate significant knowledge of computer programs
  • Deal effectively with all levels of staff
  • Possess and demonstrate excellent organizational and interpersonal skills
  • Work effectively under pressure and with time constraints
  • Be detailed oriented
  • Be adaptable to change
  • Be susceptible to the needs of the general public and members of the legal/law enforcement communities
  • Possess and demonstrate excellent customer service and interpersonal skills

Yearly Salary:  $27,040.08 

To apply for this position, please send a copy of your cover memo to your Supervisor and submit an updated resume and cover memo to the PROMOTIONAL RESUMES MAILBOX, with the Subject: Clerical Specialist III – Human Trafficking by 5:00 p.m., Tuesday , October 12,  2021.  Please include a contact number where you can be reached.

 The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice.  All information provided by the candidates is subject to verification.  False statements or omission of information on any resume materials may be grounds for non-selection, withdrawal of a selection or dismissal.

Internal and External Candidates will be considered
        Equal Employment Opportunity/Affirmative Action Employer

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Legal Assistant II – Juvenile

Title: Legal Assistant II – Juvenile
(Formerly Known as Legal Secretary I) 

Location: Children’s Courthouse
                  155 N.W. 3rd Street
                 8th Floor
                 Miami, FL 33128

Position Overview The position involves secretarial and caseload support for Division Attorneys involving Juvenile cases. The work schedule for this position is 8:30 a.m. to 5:00 p.m.

The Job Responsibilities are:
• Updating daily Court Calendars for court hearings (5 daily Calendars)
• Updating and maintaining databases
• Assigning cases
• Sending subpoenas and checking on any issues
• Setting depositions to include sending out subpoenas and ordering a court reporter
• Working closely with the Victim Witness Specialist
• Ordering transcripts
• Conducting extensive telephone contact with the public
• Assisting with litigation requests and Hippa Waiver when needed
• Performing other related duties as assigned

The Minimum Requirements are:

• High School Diploma or its equivalent
• Two (2) years clerical experience
• Having successfully completed a Skills Test

The Preferred Qualifications and Skills are:

• Experience using Hydra, CJIS, eSubpoena, and Subpoena Services

Specific Skills and Characteristics

The Successful Candidate must be able to:
• Type 20 accurate words per minute
• Possess and demonstrate excellent organizational and problem-solving skills
• Possess and demonstrate the ability to work effectively under pressure and meet stringent deadlines
• Possess and demonstrate excellent oral and written communication skills
• Possess and demonstrate being detailed oriented
• Possess and demonstrate significant knowledge of computer programs
• Work effectively with all levels of staff and outside agencies
• Work independently and be able to handle stressful situations
• Be adaptable to change

Starting Annual Salary: $27,040.08
To apply for this position, please complete and submit an application, and updated resume to: SAOJobs@MiamiSAO.com. Applications can be downloaded from our website at:
www.miamisao.com.

The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice. All information provided by applicants is subject to verification and background investigation. False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employedInsurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position.

Internal and External Candidates will be considered
Equal Employment Opportunity/Affirmative Action Employe

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Customer Service Specialist – Child Support Division

Title: Customer Service Specialist (Cast Analyst)

Division: Child Support Program

Location: 601 N.W. 1st Court
                   Miami, FL 33136

Position Overview: 

The Child Support Program METS Unit (Multiple-functional Establishment Team) is hiring six (6) Case Analysts to fill our November 1, 2021 class.  These positions are responsible for analyzing high-volume computer-generated tasks expeditiously; determining what action is needed to properly process tasks/alerts in order establish a child support case; and transmit that case to the appropriate department for processing. In some situations, this position will require some public contact over the phone or face to face.  After successfully completing the nine (9) month probation period, candidates would be upgraded to a Case Analyst II classification.  In the course of time, these positions may transition to a public contact unit and/or may require working in our South Dade or Caleb satellite offices.  The work shifts for these positions will be between 8:00 a.m. and 5:00 p.m. 

The Job Responsibilities are:

  • Conducting research, reviewing, analyzing, and evaluating information
  • Providing excellent customer service to internal and external partners as well as customers face to face, via telephone or email
  • Navigating office databases
  • Understanding of basic office applications, including Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Performing other related duties as assigned

The Minimum Requirements are:

  • Bachelor’s Degree and one (1) year of higher-level customer service experience, OR five (5) years equivalent combination of education and experience plus one (1) year of higher-level customer service experience
  • Successfully passing the Skills Test 

The Preferred Qualifications and Skills are: 

  • Bilingual English/Spanish or English/Creole 

Specific Skills and Characteristics: 

The Successful Candidate must be able to: 

  • Possess and demonstrate significant knowledge of computer programs
  • Possess and demonstrate verbal and written communication skills
  • Possess and demonstrate excellent organizational skills
  • Effectively handle stressful situations with a degree of excellence and timeliness
  • Effectively work with all levels of staff
  • Be detailed-oriented and able to multi-task
  • Work effectively under pressure and meet stringent time constraints
  • Be a self- starter and work independently
  • Be adaptable to change

Starting Annual Salary: Case Analyst I   $28,288.08
                                            Case Analyst II  $29,702.52

To apply for this position, please complete and submit an application, and updated resume to: SAOJobs@MiamiSAO.com, with the Subject: Case Analyst.  Applications can be downloaded from our website at:  www.miamisao.com.

The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice.  All information provided by applicants is subject to verification and background investigation.  False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. 

Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position 

Internal and External Candidates will be considered
Equal Employment Opportunity/Affirmative Action Employer

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Special Victim Advocate II – Treatment Courts

Title:  Special Victim Advocate II (Formerly known as: Victim Specialist II)

 Treatment Courts: Veterans Court, Felony Mental Health Court, Misdemeanor Mental Health Court,     
 Baker Acts and Drug Court

Position Overview:

The Special Victim Advocate II in the Treatment Court Unit is responsible for preparing all cases for Baker Act Court which include contacting all hospitals with patients listed on the calendar, interviewing family members and Law Enforcement. This position is exempt from the Fair Labor Standards Act (FLSA).  The work schedule for this position will be 8:00 a.m. to 4:30 p.m.

The Job Responsibilities are:

  • Reviewing all Involuntary Petitions that are set for hearing and saving them by hearing date
  • Preparing Amendments on all Petitions missing necessary criteria and adding needed witnesses
  • Contacting all officers when a Law Enforcement Certificate is received and sending them a subpoena to attend hearing
  • Contacting all social workers on cases set in order to obtain info on patients needed for hearing
  • Speaking to all proxies for patients going to hearing; Obtaining family history and/or communicating with the ALF for six months of patient history
  • Contacting case managers from the guardianship program as well as DCF on cases to discuss patient history
  • Receiving and saving all Orders of Involuntary Commitment on all hearings
  • Preparing Answers for Assistant State Attorney to review on all cases petitioned for capacity restoration
  • Preparing and obtaining all necessary documents for Firearm Restoration cases
  • Interviewing all witnesses provided to you by the Petitioner for all Firearm Restoration cases
  • Saving and uploading all Emergency Treatment Orders for hearing and Offense Incident Reports by Police Officers.
  • Working closely with the Victim/Witness Specialist and Paralegal staff in the Unit and providing back-up coverage as needed
  • Performing other related duties as assigned

The Minimum requirements are:

  • Bachelor’s Degree and two (2) years’ experience working directly with victims in a Paralegal, Victim & Witness Specialist, or Victim Advocate position or,
  • Associate Degree and four (4) years’ experience working directly with victims in a Paralegal, Victim & Witness Specialist, or Victim Advocate position or,
  • Six (6) years of experience working directly with victims in a Paralegal, Victim & Witness Specialist, or Victim Advocate position
  • Being fluent in English and Spanish 

Specific Skills and Characteristics:

The Successful Candidate must be able to:

 

  • Possess and demonstrate an ability to handle sensitive and confidential information with the highest degree of professional responsibility
  • Possess and demonstrate excellent problem-solving abilities
  • Possess and demonstrate exceptional writing skills
  • Possess and demonstrate excellent verbal communication skills
  • Possess and demonstrate significant knowledge of computer programs
  • Be a detail-oriented individual with proven aptitude using databases and an ability to work independently
  • Work effectively under pressure and be adaptable to change
  • Be flexible with their work schedule

Starting Annual Salary:  $40,437.12

To apply for this position, please complete and submit an application, and updated resume to: SAOJobs@MiamiSAO.com, with the Subject: Special Victim Advocate II – Treatment Court.  Applications can be downloaded from our website at:  www.miamisao.com.

The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice.  All information provided by applicants is subject to verification and background investigation.  False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.

 

Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position

Internal and External Candidates will be considered
Equal Employment Opportunity/Affirmative Action Employer

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