Case Analyst II – Child Support Division

Location:  601 Northwest 1^st Court
Miami, Florida 33136

Position Overview 

The Child Support Division (Insufficiency Resolution Unit) is hiring to fill our training class beginning June 26, 2023.  These positions are responsible for analyzing high-volume computer-generated alerts expeditiously; determining what action is needed to get the child support cases moving forward; and transmit that case to the appropriate department for processing. In some situations, this position will require some public contact over the phone or face to face.  In the course of time, these positions may transition to a public contact unit and/or may require working in our South Dade or Caleb satellite offices.  The work shifts for these positions will be between 8:00 a.m. and 5:00 p.m.
 

The Job Responsibilities are:

• Conducting research, reviewing, analyzing, and evaluating information
• Providing excellent customer service to internal and external partners as well as customers face to face, via telephone or email
• Navigating office databases
• Understanding of basic office applications, including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Performing other related duties as assigned

The Minimum Requirements are:

• Associate Degree and one (1) year of higher-level customer service experience, OR three (3) years equivalent combination of education and higher-level customer service experience
   

The Preferred Qualifications and Skills are: 

• Bilingual English/Spanish or English/Creole
   

Specific Skills and Characteristics: 

The Successful Candidate must be able to: 

• Possess and demonstrate significant knowledge of computer programs
• Possess and demonstrate verbal and written communication skills
• Possess and demonstrate excellent organizational skills
• Effectively handle stressful situations with a degree of excellence and timeliness
• Effectively work with all levels of staff
• Be detailed-oriented and able to multi-task
• Work effectively under pressure and meet stringent time constraints
• Be a self- starter and work independently
• Be adaptable to change

Starting Annual Salary:  $34,070.40

To apply for this position, please complete and submit an application, and updated resume to: SAOJobs@MiamiSAO.com., with the Subject: Case Analyst II – Insufficiency Resolution.
Applications can be downloaded from our website at:  www.miamisao.com.

The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice.  All information provided by applicants is subject to verification and background investigation.  False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.

 Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position.

Internal and External Candidates will be considered
Equal Employment Opportunity/Affirmative Action Employer