Case Analyst II – Child Support Division

Location: 601 Northwest 1^st Court
Miami, Florida 33136

Position Overview 

The Child Support Division (Call Center Unit) is hiring to fill our training class beginning June 26, 2023.  These positions work in a Call Center environment providing excellent customer service to the Public by assisting with in-coming calls. The work shifts for these positions will be between 8:00 a.m. and 5:00 p.m. 

The Job Responsibilities are:

• Conducting research, reviewing, analyzing, and evaluating information
• Assisting callers with their questions/concerns
• Providing general and case specific information
• Updating all necessary data in Child Support Program databases, and using such databases to research and evaluate information
• Trouble shooting problems on cases and formulating a solution and ensuring each case is forwarded to the appropriate unit 

The Minimum Requirements are:

• Associate Degree and one (1) year of higher-level customer service experience, OR three (3) years equivalent combination of education and higher-level customer service experience 

The Preferred Qualifications and Skills are: 

• Fluency in English/Spanish or English/Creole

Specific Skills and Characteristics: 

The Successful Candidate must be able to: 

• Possess and demonstrate significant knowledge of computer programs
• Possess and demonstrate excellent verbal and written communication skills
• Possess and demonstrate excellent organizational skills
• Effectively handle all types of situations with a degree of excellence and timeliness
• Effectively work with all levels of staff
• Be detailed-oriented and able to multi-task
• Work effectively under pressure and meet stringent time constraints
• Be a self- starter and work independently
• Be adaptable to change

Starting Annual Salary: $35,270.40

To apply for this position, please complete and submit an application, and updated resume to: SAOJobs@MiamiSAO.com., with the Subject: Case Analyst II – Call Center.
Applications can be downloaded from our website at:  www.miamisao.com.

The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice.  All information provided by applicants is subject to verification and background investigation.  False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. 

Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position.

Internal and External Candidates will be considered
Equal Employment Opportunity/Affirmative Action Employer